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Tranquil Sleep Mask
Is it safe to sleep with the speakers on all-night?
Yes, Bluetooth operates at very low power levels and is used worldwide by millions everyday. It is safe for extended use.
We recommend keeping the volume at a moderate level for the best experience.
Does it actually block out light?
Yes. The mask is designed to block out ambient light, making it ideal for light sleepers, night-shift workers and anyone sleeping in bright environments.
The contoured design of the eye-covers sits comfortably without pressing your face.
Which devices does it pair with?
It pairs with any Bluetooth device: iPhone, iPad, Android, Mac, PC and more.
How does it work?
Simply hold the middle-button for 5 seconds to turn it on, then select BT-01 from the bluetooth menu on your device. Once paired it connects automatically whenever both devices are in-range.
Can I connect it to Spotify, Youtube, Apple Music?
Yes, you just have to connect the mask to your device, then the mask will play whatever you choose on your device.
Are the speakers thin enough to sleep on the side?
The speakers are thinner than regular earbuds, allowing you to sleep much more comfortably.
Will it fit my head?
The mask is fully-adjustable allowing it to fit comfortably all head-sizes.
Can I use it without Bluetooth?
Absolutely, just wear it without turning it on.
Does it have a microphone?
Yes. You can answer calls without taking the mask off.
Some devices may required additional steps to allow the mask to take calls. Devices such as iPhones, iPads and Androids work out-of-the-box. In case of any difficulties, you can contact us at support@visaudax.com
How long does the battery last?
The battery lasts up to 10 hours with a full-charge.
What cable does it use to charge?
It charges via standard USB-C. A cable is included in the packaging.
Any cable used to charge modern iPhone and Android devices work.
How long does it take to charge?
The Tranquil Sleep Mask charges in about 2 hours.
The charging time depends on the charger and cable used.
Shipping
Where is my order?
Orders ship in 1–2 business days. You will get a tracking link by email.
Still can't find it? Send us a mail at support@visaudax.com
When will my order arrive?
Most orders arrive within 7–14 days, depending on your location.
If your order has not arrived within 14 days, you can contact us at support@visaudax.com
Where do you ship?
At this time, we currently ship to the United States only
What if my package is lost or delayed?
If your order has not arrived within 14 days, please reach to us at support@visaudax.com
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, Paypal, Google Pay and Apple Pay.
Is the Checkout secure?
Absolutely. Our store uses industry-standard SSL encryption to keep your payment information safe.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at support@visaudax.com.
Will I get a confirmation email?
Yes, you will get a confirmation email after placing your order. When your order will ship, you will also get another email with a tracking number.
Do you charge any after-sale taxes?
No, the final price is the one at checkout. There are no hidden fees such as shipping fees.
Returns
What is your return policy?
We offer 30-day free returns. You can contact us at returns@visaudax.com within 30 days of receiving your order.
Can I return it if I don't like it?
If you are uncertain you can contact us at support@visaudax.com.
If you are sure you want to return your order, just reach out to us within 30 days of receiving your order at returns@visaudax.com.
Who pays for the return shipping?
We will cover it, it's free for you.