Warranty Policies

I. LIMITED WARRANTY

II. Who This Warranty Covers

This limited warranty is extended solely to the original consumer purchaser of the Bluetooth Sleep Mask and is not transferable to any subsequent owner or transferee of the product. This is a "Limited" designation permitted under the Magnuson-Moss Warranty Act (MMWA).

III. Period of Coverage

The term of this limited warranty is one (1) year. In accordance with the California Song-Beverly Consumer Warranty Act, the warranty clock commences on the date of delivery to the consumer, rather than the date of purchase. We maintain digital tracking records for all shipments from our fulfillment partners to verify the exact delivery date for each order.

IV. What is Covered: Manufacturer and Shipping Errors

This warranty provides protection against defects in materials and workmanship under normal use. Specifically, we cover:

  1. Manufacturing Defects: Any failure of the Bluetooth module, audio drivers, or internal wiring that prevents the product from functioning as advertised.
  2. Battery Failures: Any manufacturing-related defect that causes the lithium-ion battery to fail to charge or hold a charge, or results in a dangerous thermal event, provided the device has been used according to the provided safety guidelines.
  3. Shipping Damage: Any physical damage sustained during transit from our facility to your delivery address, provided such damage is reported within 48 hours of receiving the product.

V. What is Not Covered: User-Induced Damage

This limited warranty does not provide coverage for, and we are not liable for, any damage resulting from:

  1. Accidental Damage: Drops, impacts, crushing, or any other accidental force applied to the mask or its electronic components.
  2. Environmental Exposure: Damage caused by immersion in water, exposure to extreme heat or cold, or moisture-related corrosion from improper storage.
  3. Misuse or Intentional Harm: Any use of the mask for purposes other than personal sleep assistance, intentional tearing of the fabric, or unauthorized attempts to disassemble the Bluetooth module.
  4. Normal Wear and Tear: Gradual degradation of the fabric's elasticity, minor cosmetic pilling, or the natural reduction in battery capacity that occurs over time in all lithium-ion devices.

VI. Our Obligations and Remedies

In the event of a covered defect, we will, at our sole discretion:

  1. Replace the product with a new or refurbished unit of identical or superior functionality.
  2. Refund the purchase price if a replacement is unavailable or not commercially practicable.

We will bear the cost of shipping for any replacement unit sent under a valid warranty claim.

VII. Procedure for Making a Claim

To initiate a warranty claim, the consumer must:

  1. Send Us, Vis Audax di David Cojocariu, an e-mail at care@visaudax.com
  2. Provide the original order number and the email address used for the purchase.
  3. Upload high-resolution photographs or video evidence of the manufacturer defect or shipping damage.

Upon verification of the claim, we will issue a Return Merchandise Authorization (RMA) or proceed directly to shipping a replacement unit.

VIII. Mandatory Legal Statements

"Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you".

"Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you".

"This warranty gives you specific legal rights, and you may also have other rights which vary from State to State".